Transfer Operator Information
Western Union offers a worldwide money transfer service. There are four ways to send money with Western Union: online, ‘Stage and Pay’, in person and by phone.
Western Union advise customers to use the agent locator on the Western Union website to find out if their local agents are open. This advice is for senders in Australia, New Zealand or the USA, and for receivers across the Pacific.
Western Union encourage all customers, if possible, to send online, via the Western Union website or App where possible.
As of August 13, 2020, Western Union advise that some Auckland agent locations are likely to be closed due to the stage 3 lockdowns.
How to send money through Western Union
Sending Money Online
With Western Union, you can send money online. Your receiver can pick up the money as cash at a Western Union agent location. In certain countries, money can be deposited in a bank account or received in a mobile wallet.
How long does Western Union take to transfer money?
There are two speeds of transfer:
Western Union Money in Minutes
You can send ‘Money in Minutes’ which allows the recipient to collect the funds within minutes of sending them.
Western Union Three Day Service
You can use the ‘Three Day Service’ (only available in the US).
This service allows the recipient to collect the funds within three bank business days of sending them.
Both ‘Money in Minutes’ and ‘Three Day Service’ require the sender to log in to their Western Union profile. With ‘Money in Minutes’ the sender pays with either a debit or credit card, and with the ‘Three Day Service’ the sender must link their US bank account to their profile.
Customers in Australia can send instantly via online bank transfer, using the POLI service. This can be seen as an option in both the Western Union App and website.
WU Stage and Pay
Western Union’s Stage and Pay service is available via two methods from Australia, one method from New Zealand, and one method from the United States.
1. Western Union via agents (Australia only, not Post Office):
Send money via a kiosk and pay in-store:
Step 1: Enter your money transfer details into the tablet located on the kiosk
Step 2: Present your mobile number, photo ID, cash or debit card at the BP counter for payment
Step 3: Collect your receipt with the Money Transfer Control Number (MTCN). Share the MTCN with your receiver to pick up the mone
2. Send money from your mobile and pay in-store (available in Australia, New Zealand* and the United States):
Step 1: Download the Western Union app
Step 2: Enter your money transfer details to start transfer
Step 3: Select “pay in cash” on payment option screen
Step 4: Present your mobile number, photo ID, cash or debit card at any participating store for payment
Step 5: Collect your receipt with the Money Transfer Control Number (MTCN). Share the MTCN with the receiver to pick up the money.
*App-initiated transfers can be completed at all Western Union agents in New Zealand excluding Kiwibank and NZ Post locations.
Sending Money in Person
Western Union has agent locations worldwide. Please visit the Western Union website to find an agent location.
- There are two speeds of transfer:
- Money in Minutes
- Next-Day Service (only available in the US)
Next-Day Service transfers can be received as cash or as a Reloadable Prepaid Card the next day.
- By Phone (only available in the US)
The sender must call Western Union’s toll-free number: 1-800-CALL-CASH® (1-800-225-5227). An agent will assist the sender in using the ‘Money in Minutes’ service, which is paid for with either a debit or credit card and allows the recipient to collect the funds within minutes of sending them.
How much does a money transfer cost?
To see Western Union's fees and compare, you can check the comparison tool and enter your country and the country of your recipient.
Popular Western Union Transfers by Country
- Australia to Fiji
- Australia to Papua New Guinea
- Australia to Solomon Islands
- Australia to Samoa
- Australia to Tonga
- Australia to Vanuatu
- New Zealand to Fiji
- New Zealand to Papua New Guinea
- New Zealand to Solomon Islands
- New Zealand to Samoa
Customer Service Australia
1800 173 833
Stage and Pay enquiries: 1800 501 500;
Stage and Pay locations: Find a BP location at:
Customer Service New Zealand
0800 005 253
Customer Service United States
1 800 325 6000
Pick up outlets in the Pacific
For more pick up outlets, visit the Western Union Website
Post Fiji, Fexco Pacific, Courts Fiji, New World Supermarkets, Nands Pharmacy, Currency Exchange, City Forex
Coral Ace - Kiribati, Coral Ace - Tarawa
Coral Ace Supplies - Tarawa, Coral Sun Airway - Kiribati
Papua New Guinea
Post PNG branches, Bank of South Pacific branches
Samoa locations include Le Lagato Resort, Sao & Baby White Store, Sal Le Pel Variety Store, branches of Fexco Pacific, Nukshi Travel and FX services India, SP Phone Services and Aialii Anapu Store
Bank of South Pacific branches, Solomon Island Post branches
Tonga locations include FEXCO branches throughout Tonga
Sulani Money Transfer - Funafuti
Vanuatu locations include including Vanuatu Post and Post agent branches