Help and Frequently Asked Questions

If you have any questions on how to send money to the Pacific Islands, or the way that information is displayed on this site, you will find the answers in this section.

If for any reason you don't find the answer you require please contact us at and we will try to provide the information.

These questions and answers apply specifically to Australia and New Zealand. Whilst they will generally apply to most of the Pacific countries there may be some local differences that you should take into account.

The recipient

What documents/information does the person I’m sending to need in order to collect the money?

This will depend on the country you are sending to and the amount that you are sending them. You should always ask the money transfer company that you are using what the person collecting the money will need to bring with them. In many cases they need to bring an identity card, passport or photographic driving licence.

How long will it take for my money to arrive?

Different methods take different amounts of time. Always check with your provider. In general cash transfers and card transfers take between 10 minutes and 2 days and bank account transfers take 2 to 5 days.

Will the person I’m sending to have to pay anything as well?

You will need to check with the company you are using and the company should tell you before you complete the transfer. Many, but not all, of the transfers from Australia, New Zealand or the United Stated of America do not require the person receiving the money to pay anything.

If you are withdrawing transferred funds from an ATM in the receiving country, you should be aware that ATM surcharges may apply.