Help and Frequently Asked Questions

If you have any questions on how to send money to the Pacific Islands, or the way that information is displayed on this site, you will find the answers in this section.

If for any reason you don't find the answer you require please contact us at and we will try to provide the information.

These questions and answers apply specifically to Australia and New Zealand. Whilst they will generally apply to most of the Pacific countries there may be some local differences that you should take into account.

Transferring your money

Who should I use to transfer my money?

There are many different organisations which offer money transfer services so it is not an easy decision to make. Here are some helpful hints:

Banks – if you have a bank account your own bank may be able to transfer money for you. You will not be able to transfer money via a bank with whom you do not have an account with.

Money transfer organisations (MTOs) – these are companies that specialise in transferring money. They vary in size from large multi-national companies to small specialist businesses. You should research which one suits your needs and your pocket.

You are encouraged to use the information on this site and to make other enquiries to determine which the most appropriate service for you is.